Courier Service Frequently Asked Questions

I’ll Go 4 It uses Stripe, a third-party payment processor, to securely process card payments. I’ll Go 4 It does not receive or store your full card number or CVC.

We normally authorize the quoted delivery amount first. An authorization is a temporary hold, not yet a completed charge. The final amount is captured later based on the delivery outcome. Learn about card authorization holds.

If your delivery is cancelled before payment is captured, I’ll Go 4 It immediately releases the authorization. Your bank or card issuer controls how quickly the pending hold disappears, so it may remain visible temporarily even though I’ll Go 4 It did not collect the funds.

Your Delivery History shows the amount and the Eastern timestamp when the authorization was released by us.

When a payment has already been captured and a refund is issued, I’ll Go 4 It sends the refund to the original payment method and records the amount and exact Eastern timestamp in your Delivery History.

Stripe advises that card refunds can take 5–10 business days to appear, depending on the bank or card issuer. View Stripe’s refund timing information.

Customers can follow a delivery from the Tracking area in their account. Tracking can show the delivery as it moves through the customer-facing stages, including Request Submitted, Driver Assigned, Driver Starting, En Route to Pickup, Arrived at Pickup, Picked Up, En Route to Dropoff, Arrived at Dropoff, and Delivered. ETA information, pickup-release updates, and other order activity may also appear when available.

For driver safety and privacy, customers are not shown the driver’s exact live GPS position. Important location and status events are recorded internally as part of the order’s delivery record.

Yes. For delivery verification, proof of service, and recordkeeping, I’ll Go 4 It stores applicable driver GPS coordinates, timestamps, delivery status events, photographs, signatures, and other proof-of-delivery information in the system record. This creates an internal audit trail showing when and where important pickup and delivery events occurred.

Customers are not shown the driver’s exact live GPS position. Recorded location data is retained internally for delivery documentation and audit purposes.

Yes. Standard delivery requests can be set to Signature Required, so an authorized recipient must receive the delivery. Some delivery types, including eligible pharmacy deliveries, are signature-only and cannot be left unattended.

Yes. Proof depends on the type of handoff. A completed delivery record can include applicable timestamps, delivery status events, driver GPS coordinates, photographs, recipient signatures, and other documented delivery activity. Unattended deliveries require documented delivery that includes a photo and delivery record.

Yes. Photo documentation is automatically part of the proof-of-delivery process for unattended deliveries. You can also request photographs for other courier requests by adding that request to your pickup or delivery instructions.

Drivers also have the ability to add a documentation photo to the order record even when a photo was not specifically required, when a photograph would be useful for documenting the pickup, item condition, location, handoff, or completed delivery.

For eligible deliveries, you can authorize the driver to leave the order at the delivery location you provide. Before submitting, you must accept the Unattended Delivery Authorization & Release. The driver documents the completed delivery with the required proof, including a photo and delivery record. Once the order is placed at the approved location and the delivery is documented, custody and risk of loss transfer according to the unattended-delivery authorization.

No. Unattended delivery is not appropriate for every order. Deliveries that require a signature, including eligible pharmacy deliveries, must be handed to an authorized recipient. Other restrictions may apply based on the item, pickup-location requirements, delivery instructions, or the nature of the request.

Yes. The request form supports pickup and delivery instructions such as suite or unit information, access details, gate instructions, contact procedures, document-handling notes, and other information the driver may need to complete the request safely and correctly.

Some pickup locations require additional information before they will release an item or document. Depending on the location, this might be a pickup code, barcode, QR code, order number, confirmation number, patient information, or the name of the person authorized to collect the item.

You can provide available release information when creating the request. If the pickup location gives you a code or other release information later, certain details can be added or updated from Tracking.

If a business, office, pharmacy, retailer, or other pickup location requires the specific person arriving for the pickup to be named, wait until a driver has accepted your request and use only the assigned driver information shown in Tracking.

Yes. Enter and confirm the pickup and delivery addresses and the requested delivery details. The request form shows an estimated delivery quote before you submit the booking, so you can review the cost before confirming the request.

If the trip details or handling requirements materially change after the quote is created, an updated price may be required before the delivery continues.

Yes. A courier request does not have to be ready immediately. You can indicate that the pickup is Ready Now or provide the date and time when the item, document, order, prescription, package, or other delivery will be ready for pickup.

For example, a law office may have documents ready at 3:00 PM, a title company may need a closing packet picked up tomorrow morning, a business may need an item collected after a certain time, or a retailer may provide its own ready-by time.

If the expected ready time changes, available scheduling information can be updated through Tracking. Same-day and scheduled service are subject to driver availability, distance, requested timing, and the pickup actually being ready when the driver arrives.

Orders must fit safely inside a standard passenger SUV with the rear hatch fully closed. At this time, we do not transport oversized, bulk, palletized, or freight-sized loads.

Yes. Retail and merchant pickup orders must be fully paid before pickup. I’ll Go 4 It is a courier and pickup-and-delivery service; drivers are not sent to make the retail purchase for you.

Yes. I’ll Go 4 It offers legal-document and professional-document courier service with an emphasis on discretion and careful handling. The owner is a former paralegal and legal coder and understands the importance of confidential business and legal materials. I’ll Go 4 It is not a law firm and does not provide legal advice, notarization, or process-serving services unless separately offered and qualified.

Yes. Courier service is available for real estate professionals, title companies, closing-related businesses, and other customers needing local transport of documents, keys, packets, and other approved materials.

Yes, for eligible pharmacy pickups. Pharmacy requests require additional information because the driver is acting as the customer’s designated pickup agent. Only the patient information needed for pickup—such as the patient’s full name and date of birth—is provided to the assigned driver when needed for the pharmacy pickup. I’ll Go 4 It does not ask for or need to know what medications or prescriptions are being picked up, and we request sealed pharmacy packaging whenever possible to help protect patient privacy.

Pharmacy deliveries require a recipient signature and cannot be left unattended. Pickup authorization, delivery status, required timestamps, signatures and related service records may be retained as part of the delivery and audit record. Controlled substances are prohibited through I’ll Go 4 It. Pharmacy service is limited to eligible prescriptions and pharmacy items that may appropriately be released to a designated third-party pickup person under the pharmacy’s requirements. The pharmacy has the final say on whether it will release a particular prescription to a designated pickup person.

A signature-required delivery is not automatically converted to an unattended drop-off because the recipient is unavailable. The driver records the unsuccessful delivery attempt and follows the applicable delivery and return process.

Depending on the request, the next step may include contacting the customer, following additional Dispatch instructions, completing delivery to another authorized recipient when permitted, or returning the item or documents to the original pickup location when delivery cannot be completed.

Applicable timestamps, location information, contact attempts, status changes, and return activity are retained in the order record so there is an audit trail of what occurred.

Current service covers Dixie, Levy, Gilchrist, Lafayette, Taylor, and Alachua Counties in North Florida. Availability for a specific request depends on the pickup location, delivery location, distance, timing, and driver availability.

The service is built for both individuals and businesses, including law offices, real estate professionals, title companies, local offices, retailers with eligible prepaid pickups, and other customers who need dependable local courier, pickup, and delivery service.

I’ll Go 4 It is owner-operated by someone with extensive experience transporting both people and deliveries. The owner spent more than eight years as a five-star rideshare driver and has also worked as an independent contractor providing delivery services for major delivery platforms while maintaining five-star service.

She is also a former paralegal and legal coder, bringing professional experience with confidential information, legal documents, deadlines, accuracy, and discretion. That combination of transportation, delivery, and legal-office experience is part of the reason I’ll Go 4 It places such an emphasis on professional handling, documentation, communication, discretion, and proof of delivery.