Terms of Service

Effective: September 21, 2026

These Terms of Service govern use of the I’ll Go 4 It website, customer account features, and local courier, pickup and delivery services. By creating an account or submitting a delivery request, you agree to these terms and to the information you provide being used to perform the requested service.

Customer accounts

You are responsible for providing accurate account information, maintaining control of your sign-in credentials, and promptly updating information that changes. A verified email is required before a customer can submit a delivery request.

Eligible requests

I’ll Go 4 It provides local courier, pickup and delivery service for eligible prepaid orders, documents, parts, supplies, retail goods and other approved items. The service may decline a request that cannot be transported safely, lawfully or within the service’s operating requirements.

Orders must be prepaid

Items being collected from a merchant or pickup location must already be fully paid before a driver can be released for pickup. I’ll Go 4 It is not a shopping-payment service and a driver is not expected to purchase the customer’s merchandise at pickup.

Vehicle-size limit

Orders must fit safely inside a standard passenger SUV with the rear hatch fully closed. At this time, we do not transport oversized, bulk, palletized, or freight-sized loads.

Customer-provided information

You are responsible for the accuracy of pickup and delivery addresses, item descriptions, size and handling information, pickup codes or release credentials, delivery instructions, Ready Now or Ready-by information, and other details supplied with the request. A quote or service decision may change if the actual order materially differs from the information provided.

Pickup and release requirements

Some pickup locations require an order number, pickup code, barcode, QR code, authorized pickup name, identification or other release information. A driver may not be released for pickup until required information is available.

Pharmacy deliveries

Eligible prescription pickups require the patient and authorized-pickup information required for the request. Controlled substances are prohibited. Pharmacy deliveries are subject to signature and audit requirements established for the service.

Delivery handoff

Some orders require a signature. If an unattended delivery option is available and selected, responsibility transfers to the customer after the driver places the order at the approved location and completes the required delivery documentation. The customer is responsible for providing a safe and accessible delivery location.

Address or order changes

If you provide an incorrect pickup or delivery address, or request an address change after submission, a $1.00 Address Change Fee applies. The original agreed delivery amount does not decrease. The first 2.0 added route miles do not add a mileage charge; when the corrected route adds more than 2.0 miles, all added miles are charged at $1.35 per mile. By submitting the request, you authorize I’ll Go 4 It to charge the applicable address-change amount to the original payment method through Stripe. If the card issuer requires additional authentication or declines the added charge, the payment may require review before the order can be fully closed.

Cancellations

Customer cancellation availability depends on the status of the request. A customer may cancel before driver acceptance where that option is provided. Other cancellation or driver-release situations may require Dispatch review and may be subject to an applicable charge when the service has already incurred work or cost.

Prohibited or unsafe items

I’ll Go 4 It may refuse illegal, controlled, hazardous, improperly packaged, unsafe, oversized or otherwise unsuitable items. Additional restrictions may be added as service categories are introduced.

Service availability

We will do our best to connect each service request with an available driver and complete your delivery as requested. However, submission of a request does not guarantee that a driver will accept or complete it. Service availability may depend on driver availability, pickup readiness, merchant cooperation, weather, road conditions, technical systems and other circumstances beyond our control.

Website and account security

Security controls are used to reduce risk, but no website or online service can guarantee absolute security or uninterrupted availability. Customers should promptly report suspected unauthorized account access and change their password when appropriate. See Account Practices & Security.

Payment processing

Electronic card processing is currently being tested through Stripe in sandbox/test mode only. No live customer card charges are enabled through this integration. Processor-specific live payment terms, authorizations, refunds, disputes and payment-security disclosures will be published before live card processing is enabled for customer transactions.

Privacy

Use of personal information is described in our Privacy Policy.

Changes to these terms

We may update these Terms of Service as the service changes. The effective date above will be updated when revised terms are published. Continued use after revised terms take effect constitutes acceptance of the updated terms where permitted by law.